Customer Care

All orders from Picture-This Books™ are wrapped and packaged with great care and attention and will wing their way to your door via Royal Mail. All UK orders are now sent via First Class Royal Mail, as standard.

At the time of purchase, please carefully read and note the estimated delivery dates. 

All orders will be dispatched either the same or the next working day. Order by 1 pm for same-day dispatch.


Please note, if you place your order after 1 pm on a Friday, or on a Saturday or Sunday, it will be posted to you on Monday.


Orders placed before 1 pm on a Friday, will be sent First Class on Friday afternoon. 

Return & Exchange Policy

We want you to be completely satisfied with your order but we understand that sometimes things go wrong.

Should your order arrive at all damaged and in a less than perfect state, please contact us immediately via the Contact page. 

On the other hand, if your order arrives and it isn't everything you were expecting and more, please just pop it back in the post (sorry, you will have to pay for return postage yourself - and we suggest a tracked delivery option).


We will arrange a refund within 10 working days of receipt.

Under no circumstances can we refund or exchange a book that has been marked. 

Where's my stuff?

All orders will be shipped the next working day and will be sent via the UK or International Standard Delivery methods.

Sometimes stuff happens and things don't go to plan. Give it a day or two beyond the estimated delivery dates and, if it still hasn't arrived, get in touch and we will happily investigate from this end.